Shipping & returns

Who ships

Every order is packed and posted by Emily herself. Orders to the United Kingdom are sent from the UK; orders to Germany and the rest of the EU are sent from Germany. Orders to other countries are sent from Germany.

Delivery time

Emily travels between the UK and Germany and posts orders when she is in the right country. Please allow up to 4 weeks for delivery.

Shipping costs

Shipping costs depend on the destination (United Kingdom, Germany, rest of the EU, rest of the world) and are shown in your bag before you pay.

Customs

Orders to the UK, Germany and the EU are sent within the same customs area, so no customs charges apply. Orders to other countries may be subject to import taxes or fees in the destination country, payable by the recipient.

Returns

If you are a consumer, you can withdraw from your purchase within 14 days of receiving it – see the withdrawal policy in our terms of sale. Please email info@emilyvolt.com first, then send the item back to:

Emily Wöhrle
Artilleriestraße 14
80636 München
Germany

The direct cost of returning the item is borne by you. We refund the purchase price including the original standard shipping cost via PayPal.

Questions

Email info@emilyvolt.com – Emily answers personally.